Shipping policy

Every Uma Mamma piece is packed with care in Bali and sent to you with tracking. Here is everything you need to know about how your order travels to you.

ORDER PROCESSING
Orders are processed within 2 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email with your tracking link.

SHIPPING WITHIN INDONESIA
Free shipping on all orders.

INTERNATIONAL SHIPPING
All international orders are sent with tracked shipping. Please allow approximately 7 to 14 business days for delivery after your order has shipped.

Asia and Australia: Rp 330.000 (about US$20). Free on orders over Rp 2.500.000 (about US$150).
Europe: Rp 415.000 (about US$25). Free on orders over Rp 2.500.000 (about US$150).
United States and Canada: Rp 500.000 (about US$30). Free on orders over Rp 3.000.000 (about US$180).

Prices are charged in Indonesian Rupiah. US dollar amounts are approximate and may vary slightly with exchange rates.

IMPORT DUTIES AND TAXES
Our prices and shipping fees do not include import duties, taxes or customs handling fees in your country. These are set by your local customs authority and are paid by the recipient when the parcel arrives.

European Union: import VAT applies to all orders. Since 1 July 2026, a customs duty also applies to small parcels, and your postal service may add a handling fee.
United States: import duties now apply to all orders, whatever their value.
Other countries: duties and taxes depend on your local rules. We recommend checking with your customs authority if you are unsure.

Customs clearance can occasionally cause delays, which are outside our control.

Parcels refused because of duties or taxes cannot be refunded for the shipping cost.

UNITED KINGDOM
We are not currently shipping to the United Kingdom. We hope to welcome you again soon.

QUESTIONS
We are always happy to help. Write to us at hello@umamamma.com.